Petco loses millions due to loyalty program
Wednesday, September 9, 2026
| Lululemon’s ‘downward spiral’ — and how the brand plans to break out of it |
| Published Monday, September 29, 2025 11:00 am |
This is a summary
"For a retailer that dominated one of the biggest shifts in the activewear market in recent memory, Lululemon owned up to a hard truth this fall: it’s been missing trends.
“We have become too predictable within our casual offerings,” CEO Calvin McDonald said in September, on the same earnings call where Lululemon reported its latest in a string of comparable sales declines in North America.
The executive also acknowledged that Lululemon’s seasonal colors aren’t performing as expected. That’s a problem Lululemon vowed to address more than a year ago, at the same time that it said the athletics brand wasn’t stocked in the right sizes.
McDonald acknowledged the increased competition in the space, but also blamed some of Lululemon’s struggles on declines in the premium athleticwear market in the U.S. Sharon Zackfia, a research analyst at William Blair, agreed that the premium side of the market has “not been great” recently and the fact that Lululemon is gaining share even with its lower results is telling.
But how much can Lululemon’s problems be blamed on itself and how much can be blamed on the category?"
Read the original on Retail Dive
Lululemon’s ‘downward spiral’ — and how the brand plans to break out of it | Retail Dive
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Petco's relaunch of the Petco Perks loyalty program weighed on net sales after customer point redemption volumes far exceeded initial projections, with a mid-single-digit millions of impact on sales. The redesigned program, intended to remove friction and boost customer engagement, achieved success in driving redemptions—perhaps too much. Members earning 10 points per dollar on most products and 30 points per dollar on private label brands redeemed rewards at volumes that dragged second quarter sales, which otherwise would have tracked above outlook. The pet retailer quickly implemented guardrails to control redemption velocity and plans to refocus on personalization capabilities for long-term growth. Despite the early challenges, Petco reported its second consecutive quarter of same-store sales growth, up 0.6% year-over-year in Q2 2026, improving from four quarters of comparable declines in 2025.
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Saks Global's Chapter 11 bankruptcy filing has proven beneficial for Simon Property Group, which saw 1 million square feet of space vacated—almost entirely from Saks Off 5th closures—yet maintained occupancy levels equal to the end of Q1 as new tenants filled the space at higher rents. While Saks Off 5th had been paying $18 million in annual rent before ceasing payments after bankruptcy, Simon Property is confident new tenants will pay significantly higher rent, with initial base rent from new leases up 17% year-over-year through Q2 2026. Simon Property expects to collect $30 million in rent from new tenants filling just half of the closed Saks Off 5th stores in its portfolio, compared to the $18 million Saks Off 5th was previously paying. The landlord's $100 million investment in Saks Global's merger with Neiman Marcus gave Simon strategic leverage to exit or renegotiate unfavorable lease terms.