Trust, privacy concerns holding back consumers from AI shopping tool adoption
Wednesday, April 15, 2026
| Bain & Co.: U.S. retail sales to grow 3.5% in 2026 |
| Published Wednesday, February 4, 2026 11:00 am |
This is a summary
"Retail sales growth will slow in the U.S., U.K., France and Germany in 2026. That’s according to Bain & Company’s 2026 Global Retail Sales Outlook, which projects U.S. retail sales will grow 3.5% year over year in 2026, to $5.3 trillion, slightly down from estimated 4.0% growth in 2025. Volume growth will be modest, with inflation projected to hover between 2.6% and 3.0%.
The key factors affecting growth are mounting consumer strain and waning consumer confidence amid economic uncertainty, rising unemployment, and slowing labor supply growth, the report said. Bain’s Consumer Health Index found that sentiment among higher-income U.S. households, who account for more than half of spending, declined in January 2026. As shoppers increasingly gravitate toward lower-priced and private label goods, a "flight to value" could temper nominal sales growth.
However, reduced taxes, declining fuel prices and potential interest rate cuts could bolster shopper sentiment and spending power, supporting Bain's sales forecast."
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Bain & Co.: U.S. retail sales to grow 3.5% in 2026 | Chain Store Age
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The adoption of AI-driven shopping tools is currently hindered by a significant gap in consumer trust and privacy concerns. While interest in AI is high, only 39% of Americans trust AI agents to handle everyday purchases, and even fewer (34%) are comfortable using them for larger items.
The report highlights a "privacy paradox": consumers want the convenience and personalization AI offers, but are deeply skeptical of how their data is used. Key barriers include:
Transparency: A lack of clarity on how AI models process personal data.
Accuracy: Fears that AI might make incorrect purchasing decisions or provide poor recommendations.
Security: Concerns regarding data breaches and the potential for financial fraud.
For retailers to bridge this gap, the study suggests focusing on "Responsible AI"—demonstrating ethical data usage, providing clear opt-out options, and ensuring that the AI provides a tangible benefit that outweighs the perceived privacy risk.
The National Retail Federation forecast that retail sales in 2026 will grow 4.4% over 2025 to reach $5.6 trillion, exceeding the 3.6% average annual sales growth over the past 10 years excluding the pandemic period. The forecast, developed in partnership with Oxford Economics, notes that higher-income households will drive the majority of spending growth across retail categories, with consumer activity receiving a modest boost from tax refunds associated with the Working Families Tax Cut Act. Although consumer sentiment is not expected to improve significantly and remains historically low, NRF emphasizes that sentiment has remained disconnected from actual spending patterns, with solid fundamentals including income growth, household balance sheets, and labor market stability expected to support consumer activity. While the forecast presents a stronger outlook than most recent projections, renewed tensions in the Middle East and trade policy challenges add uncertainty, though these geopolitical events were not factored into the current forecast and could trigger a revision if circumstances dictate.
Multiple major retailers report that shrink levels have declined significantly and are returning to pre-pandemic levels, with industry experts calling it "a nonevent" compared to recent years. Target's shrink returned to pre-pandemic levels in early 2026, down from expectations that shrink would reduce 2022 profits by $600 million, with executives attributing improvements to team efforts and industry collaboration against retail theft. Loss prevention experts suggest the improvement stems primarily from inventory predictability and supply chain stability rather than dramatic drops in shoplifting, as the pandemic-era supply chain disruptions that caused excess inventory in 2022 have now stabilized. Industry consultant Brand Elverston estimates that shrink losses are likely split evenly between theft and operational breakdowns such as inventory management errors, challenging the long-held narrative that theft accounts for nearly 70% of losses.